| Frequently asked questions
How do I place an order?
What are the shipping charges?
Do you accept returns?
How do I check on orders?
What is your backorder policy? How do I place an order
You may place an order by phone, fax, email or via our website.
Phone
You may call toll free to place an order at 800-221-9960. You may also call 814-946-1000. Our hours are Monday thru Friday 9:00am to 5:30pm eastern standard time.
Fax
Our fax number is 814-946-9997. Our fax is available 24 hours a day. Our toll free fax number is 888-221-9960. Please be sure to include payment information. We accept Visa, MasterCard and Discover.
Email
You may email your order to orders@subwaystamp.com
Website
Our Website is secure. What are the shipping charges?
Most orders are shipped by 2-3 day express or parcel post to the contiguous 48 states. | ACCESSORIES | Orders up to $45.99 add $5.50 | STAMP ORDERS | Orders up to $35 add $4.50 | | | Orders over $45.99 add 12% | | Orders over $35 add $5.50 | | | Orders over $100 add 10% | | Orders over $75 add $6.50 | | | Orders over $250 add 8% | | Orders over $150 add $8.50 | Extra charges may apply on merchandise with a high weight/low cost ratio (such as some stockbooks, stockpages, albums), or packages where dim weight applies (large volume/low weight). Parcels for delivery to addresses in the 10 Western states and Texas must provide street address or add $5 - $10 per parcel for post office delivery.Verify Your Shipping Address. If the address is not correct, UPS will charge an address correction fee of $10 per package. To avoid additional charges to you, please ensure that your address is correct. Include the indication of St, Dr, Rd, Pkwy, Cir, etc. as well as any indications of N, SW, etc.
Please use our shipping estimate option.
Do you accept returns?
All returns require pre-authorization and must be done within 30 days. Please note: a restocking charge may apply.
How do I check on order?
You may use our website to check the status of your order. You may also contact us at 800-221-9960 Monday thru Friday 9:00am to 5:30pm eastern time. Or you may email us at orderinquiry@subwaystamp.com
What is your backorder policy?
Item availability, backorder status and expected date of arrival is available on our website at the time of order. You may elect to have your order shipped complete or for it to be split. Please note that partial shipments are subject to regular shipping and handling terms.
Please Note: Prices subject to change without notice if the manufacturers price should change. We are not responsible for typographical errors. |
